Terms of service

Privacy Policy

Last Updated: July 12, 2026

At Florix Essentials, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

When you browse or place an order on our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order history

  • Payment information (processed securely through our payment providers)

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Time spent on our website

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify and confirm purchases.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Respond to inquiries and return requests.

  • Improve our website, products, and customer experience.

  • Detect fraudulent or suspicious activity.

  • Comply with legal obligations.

If you subscribe to our newsletter or choose to receive promotional messages, we may occasionally send you information about new products, special offers, and updates. You may unsubscribe at any time.

Payment Information

We do not store your debit or credit card information on our servers.

Payments made through our website are securely processed by trusted third-party payment providers. These providers handle your payment information according to their own privacy and security policies.

For Cash on Delivery (COD) orders, only the information necessary to process and deliver your order is collected.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.

  • Improve website performance.

  • Analyze website traffic.

  • Enhance your shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Courier and delivery partners

  • Website analytics providers

  • Customer support tools

These service providers only receive the information necessary to perform their services.

Shopify

Our online store is powered by Shopify.

When you place an order, Shopify securely stores and processes your information to help us provide our services.

For more information, please review Shopify's Privacy Policy.

Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

While we work hard to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

You may contact us at any time to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw marketing consent.

  • Ask questions about how your information is used.

Children's Privacy

Our website is not intended for children under the age of 18 without the supervision or permission of a parent or legal guardian.

We do not knowingly collect personal information from children.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Florix Essentials

Email: florixessentials@gmail.com

WhatsApp: +92 370 2993176

Business Hours: Monday to Friday, 12:00 PM – 7:00 PM

Address: Gulistan-e-Johar, Block 3A, Karachi, Pakistan