Refund policy

Return & Refund Policy

At Florix Essentials, your satisfaction is important to us. We carefully inspect every order before it leaves our facility, but if your order arrives damaged or there's an issue during shipping, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order if:

  • Your product arrived damaged.

  • The product leaked during transit.

  • You received the wrong item.

  • The product arrived in poor or unusable condition.

As our products are personal care items, we are unable to accept returns for reasons such as:

  • Change of mind.

  • Ordering the wrong product.

  • Not liking the fragrance or texture.

  • Opened or used products.

How to Request a Return

If you've received a damaged or incorrect item, simply get in touch with us within 7 days of delivery.

Please provide:

  • Your order number.

  • Clear photos or a short video showing the issue.

  • Your contact details.

Email: florixessentials@gmail.com

WhatsApp: +92 370 2993176

Our support team will review your request and guide you through the next steps.

Please do not send any product back without our approval, as unauthorized returns may not be accepted.

Return Address

Once your return request has been approved, securely pack the product to prevent any further damage and send it through a reliable courier service to:

Gulistan-e-Johar, Block 3A
Karachi, Pakistan

Please ensure the package is packed securely. Florix Essentials cannot be responsible for products that are damaged during return shipping due to improper packaging.

Unless the return is due to our mistake (such as receiving the wrong product) or the item arrived damaged, the customer is responsible for the return shipping charges.

Inspection & Refund Process

After we receive your returned package, our team will inspect and verify the reported issue.

If the return is approved:

  • Your refund will be transferred to the bank account provided by you.

  • Refunds are processed within 10 working days after the inspection has been completed and the return has been approved.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened or used products.

  • Products without their original packaging.

  • Returns requested after 7 days of delivery.

  • Products damaged due to misuse, improper storage, or accidental damage after delivery.

  • Sale, promotional, clearance, or discounted items (unless received damaged or incorrect).

We also reserve the right to decline a return if the returned product is found to be used, intentionally damaged, or different from the item originally shipped.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your package is damaged, leaking, defective, or you received the wrong item, contact us within 7 days with photos or videos so we can resolve the issue as quickly as possible.

Need Help?

If you have any questions about your return or refund, we'd be happy to assist you.

Email: florixessentials@gmail.com

WhatsApp: +92 370 2993176